Susan Walker

read English Literature at London University. She is an Accredited Business Communicator, Fellow of the Institute of Internal Communication and the RSA. Susan’s career began writing and editing company publications before moving to Thomson Holidays as internal communication manager for six years directing the whole range of employee communication activities. She was then invited to join the research firm MORI to head the employee research practice and here she directed studies for a wide range of major organisations in both the private and public sectors. A few years ago she left to run her own business ranging from advising on ways to refresh and renew existing research programmes to developing and running qualitative and quantitative studies. She has presented many topics at conferences and events, and is author of Employee Engagement and Communication Research (2012)